3rd Customer Service Management Conference

Did you know reducing customer defections can boost profits by 25-85%? No longer is mediocre service acceptable! As the region expands at a rapid pace and competition becomes more fierce, your customers can literally “jump ship” at any moment! It is time for you to deliver customer service excellence!

Look no further than IIR’s 3rd Annual Customer Service Management Conference, the only event in the Middle East that is dedicated to the profession of customer service and endorsed by the Institute of Customer Service (ICS) and The Society Of Consumer Affairs Professionals (SOCAP) in Europe. The region’s premier annual conference for customer service professionals takes place on 9- 13 December 2007.

During the conference you will hear groundbreaking real life case studies from leading international and regional organisations including Emirates Group, Barclays Bank, Jumeirah Group, TNT International Express, Avis Europe Plc, BT Global Services, International Hospital of Bahrain, DAMAC Properties Co.LLC and John Lewis Department Stores, to name but a few who will share their wealth of experience, knowledge and passion with you and ensure you take away powerful best practice strategies and solutions. This important event will also be supported by four interactive and innovative workshops addressing many of the key challenges that a customer

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